Contact Us
We're here to help. Reach out to our team for support, questions, or feedback.
Get in Touch
General Support
For questions about your account, features, or general inquiries
support@keelo.aiResponse time: <24 hours
API & Technical
Integration issues, API questions, or technical assistance
api@keelo.aiResponse time: <12 hours
Privacy & Data
Privacy concerns, data requests, or GDPR/CCPA inquiries
privacy@keelo.aiResponse time: <30 days (as required by law)
Security Issues
Report security vulnerabilities or suspicious activity
security@keelo.aiResponse time: <6 hours (priority)
Sales & Enterprise
Custom plans, enterprise inquiries, or demos
sales@keelo.aiResponse time: <24 hours
Legal & Compliance
Legal matters, terms of service, or compliance questions
legal@keelo.aiResponse time: <5 business days
Company Information
Keelo.ai
Growth Intelligence Platform
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Email support available 24/7
Location
United States
Remote-first company
Frequently Asked Questions
How quickly can I expect a response?
We aim to respond to all support inquiries within 24 hours during business days. Security issues are prioritized and typically receive a response within 6 hours. Privacy requests are handled in accordance with legal requirements (within 30 days).
Do you offer live chat support?
Currently, we provide support via email. Enterprise customers receive priority support with dedicated account management and faster response times.
How do I report a security vulnerability?
Please email security@keelo.ai with details of the vulnerability. We take security seriously and will respond promptly. We appreciate responsible disclosure and will work with you to address the issue.
Can I request a demo?
Yes! Contact sales@keelo.ai to schedule a personalized demo of the Keelo.ai platform. We'll show you how our growth intelligence platform can help your business.
How do I exercise my privacy rights (GDPR/CCPA)?
To exercise your rights to access, delete, or export your data, please email privacy@keelo.ai. We will respond within 30 days as required by law. You can also manage your data directly from your account settings.
Additional Resources
🚨 Security Emergency?
If you've discovered a critical security vulnerability or are experiencing a security incident, please contact us immediately:
Priority response within 6 hours